{"id":12291,"date":"2017-11-20T23:19:44","date_gmt":"2017-11-21T01:19:44","guid":{"rendered":"http:\/\/www.saaebarra.ba.gov.br\/site\/?page_id=12291"},"modified":"2018-04-03T23:17:24","modified_gmt":"2018-04-04T02:17:24","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.saaebarra.ba.gov.br\/site\/ouvidoria\/","title":{"rendered":"Ouvidoria"},"content":{"rendered":"
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Ouvidoria<\/strong><\/h2><\/div>
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\"\"<\/a><\/span><\/div>
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Solicitar a interven\u00e7\u00e3o da Ouvidoria \u00e9 um direito de clientes e demais cidad\u00e3os para\u00a0situa\u00e7\u00f5es excepcionais<\/b>\u00a0e\u00a0reclama\u00e7\u00f5es n\u00e3o solucionadas.<\/b><\/p>\n<\/div>

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Por isso, antes de pedir a interven\u00e7\u00e3o da Ouvidoria permita que os\u00a0canais regulares\u00a0<\/b>ofere\u00e7am a solu\u00e7\u00e3o de sua reclama\u00e7\u00e3o.<\/p>\n<\/div>

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Aten\u00e7\u00e3o aos prazos de resposta dos canais:<\/th>\n<\/tr>\n<\/tbody>\n<\/table><\/h3>
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Para respostas a reclama\u00e7\u00f5es e recorr\u00eancias (recorr\u00eancia \u00e9 quando o cliente n\u00e3o aceita a resposta \u00e0 reclama\u00e7\u00e3o e solicita mais esclarecimentos).\u00a05 dias \u00fateis